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Returns
To initiate an RMA Request contact:
RMA Service Department
PH: (978) 688-2000 x28
Email: rma@win-ent.com
Tips for Returning RMA Products to WIN
Download the RMA Request Form and fill out the form as completely as possible to initiate an RMA transaction with WIN Enterprises. A single downloaded form will accommodate up to three items, but can be electronically copied If you are returning more than three items. Send the completed form to RMA@win-ent.com. After we receive and process your form we will return it back to you with your assigned RMA number. File a copy for your records and print them out to return with your product shipments to WIN Enterprises.
- In order to process the returned part be sure to include the RMA number on the packing list. You will receive a number from the WIN Service Department. An absence of this RMA could result in the return of the part without repair.
- A copy of your original Purchase Order should be included with the packing list.
- A revised Purchase Order (PO) should be sent to WIN Enterprises within a week of the return of product. Returned products can not be received into our system until the Revised PO is entered.
- Out-of-warranty products are charged a $100 processing fee plus cost of parts for the repair. Where appropriate a quote will be supplied.
- Products will be returned within 6 weeks (if an in-house repair); up to 3 months can be required for major repair as these are send to our Taiwan manufacturing facility.
- A Status Report with be sent to you every Friday once the repair is entered into our tracking system.